Terms

Who these terms are with

Steradian Rentals is a trading name of Steradian Labs Inc. In these terms, “we” and “us” mean Steradian Labs Inc., and “you” means the person or organisation placing the booking. Placing a booking, whether on this site, by phone, or by email, creates a rental agreement between us on these terms.

If you are booking for a company, a school, a church, or any other organisation, you are confirming that you are allowed to accept these terms on its behalf.

When a booking exists

A booking exists once you place it and we confirm it. Nothing is charged at that moment. We save a card, and we charge the rental total to it one to three days before your delivery or pickup date.

Orders without a card on file may be released if we need the equipment for another event. A booking is checked against our stock and the day's schedule before it is taken: if we cannot fill it, the form tells you so and how many we do have, and nothing is saved until it fits. If we cannot fill a booking we have taken money for, we refund you in full.

Prices and payment

Prices shown are the daily rate for each item. Your total is that rate multiplied by the number of rental days, plus any delivery or setup fee, and the exact figure is shown before you book. A rental day is counted by nights: one night or less is one day, two nights is two days.

Listing an item is not a guarantee that it is free on a particular date. Where it is not, we tell you and refund rather than substitute something else without asking you first.

Changes and cancellation

Moving a date costs nothing. Tell us as early as you can and we will do what we can — we would much rather move a booking than have you stuck with the wrong one. You can also change what is on your order from your booking page up to 48 hours before delivery.

Cancel 24 hours or more before your scheduled delivery or pickup time and there is no charge. If you cancel inside that 24 hours, we charge 50% of the order total. By then the equipment has been held off the shelf for your date and the run has been scheduled, and neither can be recovered at that notice.

If we arrive to deliver and cannot — nobody is there, the site cannot be reached safely, or access was not what you told us — that counts as a cancellation inside 24 hours and the same 50% applies.

Delivery, pickup, and access

Delivery windows are our best estimate. Traffic, weather, and the job before yours can move them, and we will tell you as soon as we know. If we cannot deliver something we confirmed, you owe us nothing for it.

You are responsible for making sure we can get to the site and set up safely: a clear route in, somewhere to put the equipment, and a surface it can stand on. Any permit, permission, or approval the location needs is yours to obtain. Tell us in advance about stairs, narrow gates, soft ground, or anything else that changes what we need to bring.

Your responsibility for the equipment

The equipment stays our property throughout. You are responsible for it from the moment we deliver it or you collect it, until we collect it back or you return it — including while it is sitting unattended waiting for us. Keep it secure.

Use it for what it is meant for, keep it out of conditions it is not built for, and do not lend it on to anyone else. Damage caused by weather is yours: if rain, wind, or sun is coming, cover the equipment or bring it in. Return it in the condition it arrived in, allowing for normal wear.

Damage, loss, and theft

Normal wear is expected and is our cost. Beyond that, you agree to pay what it costs us to put right: cleaning where something comes back unusable as it is, repair where it can be repaired, and the full replacement price of the item where it is lost, stolen, or damaged badly enough that we cannot rent it again. The same applies to equipment kept significantly longer than agreed.

We will always tell you the amount and the reason before we charge anything, and we would rather have a conversation about it than a surprise on a statement.

Bounce houses and other inflatables

Inflatables carry risks that tables and chairs do not, and they come with conditions. A responsible adult must supervise them the entire time they are in use. Observe the age, size, and capacity limits posted on the unit and given to you at delivery.

No shoes, glasses, jewellery, food, drink, or anything sharp inside. No somersaults, no climbing or hanging on the walls, and do not mix older children with much smaller ones. Stop use and get everyone out in high wind, rain, or lightning. The blower must stay plugged in and in place the whole time the unit is inflated; do not move, unplug, or deflate it yourself.

The bounce house is for dry use only. Do not connect a hose, add water, or use it as a water slide. If we find it has been used wet, that counts as damage.

You accept the risks that come with using inflatable equipment, and you are responsible for the safety of everyone who uses it while it is in your care.

Safety and indemnity

While the equipment is in your care you are responsible for the safety of everyone who comes into contact with it, and for keeping it away from anyone who should not be using it.

You agree to indemnify us and hold us harmless against any claim, loss, damage, or cost — including reasonable legal fees — brought by you or by anyone else, arising from the use, misuse, or possession of the equipment while it is in your care. This does not apply where the claim arises from our own negligence or from equipment that was faulty when we delivered it.

Limit of our liability

We will do what we say we will do, and where we get it wrong we will put it right. But to the fullest extent the law allows, our total liability for anything arising out of a rental or out of this site is limited to the amount you paid us for the rental it relates to.

We are not liable for indirect or consequential loss: lost profit, lost business, the cost of arranging equipment elsewhere, or the cost or disappointment of an event that did not go as planned. Nothing in these terms limits any liability that cannot lawfully be limited.

Insurance

We do not provide insurance covering you, your event, your guests, or the equipment while it is in your care. If you want that cover, arrange it yourself — a homeowner's policy, a renter's policy, or event insurance will often do it, and it is worth checking before the day.

This website

We keep the information here accurate and current, and specifications can still change as inventory changes. Do not use this site to break the law or to interfere with its operation. The site is provided as it is, without warranties.

Changes to these terms

We update these terms from time to time, and the date at the top says when we last did. The version published when you place a booking is the version that applies to it.

Governing law and contact

These terms are governed by the laws of the Commonwealth of Pennsylvania, and any dispute belongs to the courts of that state. If any part of these terms turns out to be unenforceable, the rest of them still stand. Questions go to rentals@steradianlabs.com.