FAQ
The things people ask before they book. If yours is not here, the contact page reaches the same inbox as everything else.
Often, yes. If the item is on the shelf, we can usually get it to you within a few hours. Book it online with your dates and you will know straight away: the form checks our stock and the day's schedule before it takes the booking, and if a date is tight it says so on the spot with the number we can do.
Every item shows its daily rate, and your total is that rate multiplied by the nights you book. You see the exact figure, including any delivery fee, before you pay anything.
No. It is the rental price for the time you have the item, so nothing comes back when we collect. We save a card when you book and charge that rental price one to three days before your delivery. Nothing extra is held on top of it, and you see the total before anything is charged.
Philadelphia and the surrounding counties: Delaware, Montgomery, and lower Bucks in Pennsylvania, and Camden, Burlington, and Gloucester in New Jersey. Plenty of South Jersey is a shorter trip than the Far Northeast. If you are outside that, book anyway or call us and we will tell you what the trip looks like.
Not if you do not want to. If we deliver it, we come back and pick it up at the end of your rental window. Pickup from us is an option when it is easier or cheaper for you, and it usually is for small items.
For a specific date that matters, a week or more is comfortable, and graduation and holiday weekends go faster than the rest of the year. For everything else, a day or two is usually plenty, and same-day works more often than people expect.
Any day, between 7:00 AM and 11:00 PM. That window covers early setup for a morning event and late teardown after an evening one. If you need something outside it, ask in the notes and we will see what we can do.
Your equipment is reserved for your dates and you get a confirmation email straight away. Nothing is charged when you book. You add a card on your booking page, and we charge the rental total one to three days before your delivery. We come back before the day with your delivery window.
No. There is no login and no app. You pick your dates, tell us how to reach you, and we take it from there.
Ask. The catalog on this site is a starting point while we build out inventory, so the list is short by design. Tell us what you need in the notes when you book, or through the contact page, and we will tell you honestly whether we can cover it.
Reply to the confirmation email and tell us. We would much rather move a booking than have you stuck with the wrong one, and we do not charge to change a date.
Cancel 24 hours or more before your delivery and there is no charge at all. Inside that 24 hours we charge 50% of the order, because the equipment has been held off the shelf for your date and the run is already scheduled. Moving a date is always free, so if the plan has shifted rather than fallen through, tell us and we will move it.
Ask us directly. We would rather answer it now than have you find out on the day of your event.